Voyager Blog

Credit Services Officer

The Opportunity

Due to an upcoming departure, we are on the hunt for a credit services officer to join our team in this fast paced role.

The Company

Voyager Internet is a leading New Zealand provider of home and business internet and communication services. Our services are used by more than 50,000 customers across New Zealand and our product portfolio includes broadband, VoIP and Cloud PBX, domain names, email hosting and cloud servers.

The Role

We’re looking for a self-motivated individual to join the finance team, based in Auckland. Reporting to the Credit Manager, you’ll work together to ensure the collection of overdue accounts.

Key Responsibilities

Undertake accounts receivable reconciliations

Perform debtor operations including but not limited to; payment allocation, the collection of outstanding debts, answering incoming collections phone calls, dealing with customer queries

Assist with account audits on accounts considered to be uncollectable and the lodgment of bad debts

Communicate delinquent accounts to the Credit Manager, billing and other relevant teams as required

Manage the processing of payments of customer accounts

Bank cheques as required

Monitor payment arrangements agreed upon with customers

Conduct follow up with customers regarding outstanding / missed payments

Ensure credit control documentation is completed and filed accurately within agreed time frames

Provide assistance on debtor related queries; ensure confidentiality is maintained at all times

Respond to, and follow up on any customer enquiries as required

To be successful in the role you will need the following:

  • A fantastic attitude and drive to perform administrative functions accurately and to deadlines
  • First-rate professional verbal and written communication skills (customer service experience is a bonus)
  • Be able to take action and have hard conversations when required
  • Commitment to the Voyager values; Always do your best, Find ways to show people you care, Do the right thing
  • 2 years+ experience in a credit control role (or similar)
  • Minimum qualification of NCEA Level 3, or equivalent
  • Strong numerical skills
  • Intermediate MS Excel skills

Why Join Us?

We’re growing fast. Awarded NZ’s fastest growing company in 2014, we’re now a team of over 90 Voyagers based in Auckland, Wellington and Christchurch.

We have an appetite for new technology and innovation (why else would we have robots in our office?) and take pride in our great company culture, supported by regular social events. To ensure our staff reap the benefits of our fantastic products, their home internet connections are provided free!

How to Apply?

This is a fantastic opportunity for the right person to join a growing NZ brand, taking on the incumbents. If you’re excited by the idea of joining us on our voyage, we’d love to hear from you.

Click the “Apply Now” button to send us your CV and covering letter.

Please note that to be considered for this role you will need to hold a valid NZ Work Visa or NZ Residency or NZ Citizenship.


No agencies please



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