Cancel a Service or Account

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Cancellation or relinquish service

I want to *

Please SelectCancel AccountRelinquish a Service

Note: There's a standard 30-day notice period when you cancel Voyager services. The notice period starts from the day you submit this cancellation form.

Which service/s would you like to cancel?

Broadband - ADSLBroadband - VDSLBroadband - FibreDedicated Access CircuitVelocity (Shared Fibre)DDI or Phone Number (Please specify)Toll Free Phone Number (Please specify)Calling Minutes Bundle (Please specify)Cloud Voice ServiceRented HardwareOther

Other Service

Why are you cancelling?

Reason *

Please SelectI'm moving addressI'm switching providersI no longer need the serviceOther

Other Reason

Comment

Congratulations on your new home!

The awesome news is that you don't have to start from scratch setting up your new internet. Just click the link below and fill out our 'Moving address' form, we'll get onto moving your internet over to your new abode.
Move Address

Don't need internet in your new home? Please continue cancelling by completing the questions on this page.

Oh no!

We don't want to lose you to one of the other guys. Could you give us another chance? Click the button below to talk to us about how we can improve your service:
I want to talk

Is it really over? Ok, we hear ya, but at least give us some closure here…
Continue cancellation

Ok it's over,

we need to move on, but at least tell us who is it and what they've got that we haven't:

Provider *

Please Select2 DegreesOrconSlingshotSparkTrustpowerVodafoneOther

Other Provider

Reason *

Please SelectCheaper broadbandBetter offer (give away / promotion)Better service / productBetter customer supportOther

Other Reason

When would you like to cancel this service?

Cancellation Date *

Preferred DateASAP

Preferred Date

Account Details

Account Number *

Account Name *

Circuit ID *

Please refer to your invoice to provide details of the Service Ref. You'll find it on your current charge details starting with V11

Address *

Suburb *

Town / City *

Contact Name *

Phone *

Email *

Do you have hardware to return to voyager?

YesNo

What address would you like the pre-paid return bag sent to?

Same as aboveDifferent address

Address *

Suburb *

City/Town *

Country *

Postcode *

Additional Information

Submit