How much revenue are missed calls costing your business?
New Zealand businesses often miss 20–40% of inbound calls. Use the calculator below to estimate how much revenue could be slipping through the cracks each month — and see why better visibility and call handling matter.
Estimate your lost revenue
Enter your numbers below, or start with one of the example scenarios to get a feel for the impact before tailoring it to your own business.
The average number of inbound customer calls your business gets on a typical working day.
25%
Many New Zealand SMEs sit around 20–40%. If you do not know your number, 25% is a sensible starting point.
$
The typical value of a booked job, appointment, sale, or converted enquiry.
20%
Not every call becomes a customer. A 20% close rate is a reasonable starting point that you can adjust.
Not sure what your missed call rate is? Many businesses do not have clear reporting, which is exactly why modern phone systems matter. Voyager Voice gives you visibility into missed calls, response times, and overall call activity so you can stop guessing and start improving.
Try an example scenario
Estimated lost revenue per month
$27,500
About $330,000 per year
Missed calls per month
110
Potential lost customers
55
Missing just a portion of inbound calls can quietly drain revenue. Better call handling and clearer visibility can help you capture more enquiries, book more work, and improve customer experience.
Why this matters: Around 85% of callers do not try again if their call goes unanswered, and some service-based businesses miss up to 62% of calls during busy periods.
Stop guessing. Start seeing every missed opportunity.
Voyager Voice helps you answer more calls, route enquiries more effectively, and get full visibility of your business calling activity. Request your free quote now and see how much revenue you could protect.
