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New Included Features

Customers currently pay $10 for 100 Australian landline minutes. Now included as standard for all customers.

Customers currently pay $10 for 100 Australian landline minutes. Now included as standard with VV Premium.

Customers currently pay $5.50 per user for the Connect Desktop Softphone. This will now be included as a standard. When the Connect Mobile Softphone is launched later this year, it will also be included as a standard. We will not be advising customers of this until we are ready to launch the product.

The web-based Advanced Reporting delivers a wide-range of customisable reports and dashboards to empower customers with the business intelligence to optimise communications, reduce costs, drive customer service improvements and track service level agreements.

For the Insights and Analytics feature comparisons, click here.

Customers currently pay $3 per user. Now included as standard with VV Lite and VV Cloud Trunk.

Customers currently pay $3 per user. Now included as standard with VV Premium.

Detailed reporting including the Insights data as well as providing Call Cost and Performance reports, Queue, Device and Time-Based reports with customisable views.

Reporting Included Features

Insights Analytics
Reporting
Filtering
Charts
Call Session View
Recording Callback
Call List Reports
Call List (Non Segmented)
Abandoned Calls, Unreturned Abandoned Calls
Call List (Segmented), Call List (Internal)
Call List (Trunk to Trunk)
Call List Cost by User
Call Cost Reports
Call Cost by Number / Number Type
Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented)
Call Cost by User
Call Tag Reports
Call Tag Summary
Caller id & DDI Reports
Calls by Location, Area Code, Country
Calls by Number, Number Type
Top Dialled/Received Numbers
Calls By ID, Service Number
Calls by State/Province
Outgoing Calls by Caller id Name/Number
Performance Reports
Abandoned Calls by Day & Time
Service Level by Day & Night
Queue Reports
Call List (Queue Calls)
Calls by Queue
Queue Calls by Day & Time
Calls Performance
Prefix Reports
Incoming Calls by Route Path Name / Number
Time-Based Reports
Calls by Day & Time
Calls by Duration
Calls by Hold Time, Ring Time, Talk Time
Calls by Month, Week
Trunk Usage
User & Device Reports
Calls by Device, User, User Group
Calls Completed by User
Agent Reports
Agent, Agent Status & Away Reasons Summary
Agent Status Detail
Calls Completed by Agent
Dashboard / Wallboards
Customizable Views
Click-through
Alarms
Call Data/ Modelling Post Call / Session Only Post Call
Filtering
Call Control
Silent Monitor, Agent/User Control
Statistics
Call Times (Sum,%, Avg, Min/Max, Total)
Call Totals (Sum,%)
Support, Misc
Tagged Calls, Service Levels, Current Period Stats
Active Call
Agent Status
Views / Tiles
Views / Tiles per view 1/16 5/64
Single Stat, Circular Gauge
Unreturned Abandoned Calls Grid
Image/Video
Multi-Stat List 1
Multi-Stat Cycle
Status by Time Chart
User Grid
Agent, Queue Grid

If you have any questions contact
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