Unlimited Home Broadband

Our unlimited home broadband plans are available to residential customers: it’s intended for your home, not your business. As long as you can get a fixed-line fast internet connection at your house, we’d love you have you aboard. If you’re a home business, you can pick whether our residential or business plans work better for you, we’re not going to be mad about it, but please note that the Consumer Guarantees Act applies only to residential customers.

This varies by what type of service and plan you order. We recommend you choose the fastest broadband connection that will suit your needs, but we won't stop you if you want to choose a slower one. Note that Fibre broadband plans have specific speeds associated with the plan you choose. Fibre 920 is our standard broadband option that will suit most customers, this can get up to a maximum of 920Mbps download and 450Mbps upload.

If you want the fastest broadband available, choose one of our Hyperfibre plans with speeds up to 4gbps for both upload and download! It’s amazing. Hyperfibre is only available in certain areas, use our address checker to see what is available at your location.

Our default plans do not include a router. You can rent a Voyager router that will work on ADSL, VDSL or Fibre broadband up to Fibre 920 (and also supports our Voice service) for $10 per month, plus a one-off courier fee of $14.95, or purchase it for $199. If you are renting one of our routers, you are required to return it to us in good condition (if you want, we can send you out a courier bag for $14.95, or you can arrange this yourself) or pay the purchase price of the router, $199.

At launch we do not have a Hyperfibre capable router available so you will need to bring your own. Keep an eye out though, we are working on something a little bit exciting in this space.

If you have your own router then you might be able to use it for your Voyager internet connection. It depends on the type of router you have, and what internet service you are ordering (ADSL, VDSL or fibre.) Click here to search our list of common routers to see if yours is compatible: View here

If you’re ordering a home phone service from Voyager as well as Broadband then you will need to use a Voyager router.

We believe that “Unlimited” should mean unlimited: no slow downs, no traffic shaping, no hidden charges. We want to make sure that this is true for everyone. As much as we can, we’ll let you do whatever you want on our network as fast as you can, but sometimes there’s a chance that very, very high usage will start to affect our other customers, and when that happens, we’ll talk to you about solutions that work both for you and for our other customers. We define “Fair Use” to mean the usage patterns of 99% of our users, assessed on a monthly basis.

In addition to blazing fast internet, we can provide you with a preconfigured router ready to plug and play with the latest Wi-Fi 6 technology.

 

If you can't shake that old landline or just need calling services we can set you up with Voyager Voice One which includes unlimited calling to NZ & AUS local/national numbers and an included softphone application to make and receive phone calls. If you prefer a physical phone we can supply that too

Once you’re up and running, you can always use the Update My Account form on our website to add or remove services, or if you’re moving house.

If freedom and flexibility are important to you, you've come to the right place. Our standard Home Fibre 300 & 920 plans are available with an open term, with no contracts locking you in. If you ever want to leave us (although we hope you don't!), all you have to do is give us 30 days' notice. However, where you have purchased a plan with a 12 Month minimum term, such as on our Hyperfibre plans, an early termination charge will apply if you decide to leave early, details of this are available in our terms and conditions page here. If you are renting one of our routers, you are required to return it to us in good condition (if you want, we can send you out a courier bag for $14.95, or you can arrange this yourself) or pay the purchase price of the router, $199.

You can pay us via Credit Card right here, or if you’d like to set up a Direct Debit, you can find an online form here. Our first bill to you will include more options if those don’t work for you.

If you have an existing connection you’ve asked to transfer to us, generally only a few days to a week - we’ll email you as soon as we have a confirmed date.To make sure things go as smoothly as possible, please make sure you supply the correct account name and account number for your current ISP. If you’re transferring to us and upgrading at the same time, things could take a little more time.

If you’re ordering a brand new ADSL or VDSL connection through us, we should let you know within a couple of days when we expect it to be done-most of the time this is around a week from the time you order

If you’re ordering a new Fibre connection, and you live in a single house that faces the road that you own, with no shared driveways or Right of Way, your connection should be done within a couple of weeks, barring any unforeseen delays.

If you rent, the fibre company will need to gain the written consent of your landlord. If you live in a building with other tenants (like a row of flats or an apartment building) or have a shared driveway, and none of the tenants currently have Fibre, installing Fibre can take quite a bit longer, as the fibre company will need to gain written consent from every affected landlord.

If you're ordering Hyperfibre it may take 4 -6 weeks for Chorus to enable Hyperfibre in your area before we can send a tech out to replace your modem. We will keep you updated throughout the installation process. However, if you already have an existing hyperfibre ONT installed from a previous Hyperfibre connection, we will be able to get this connected much faster.

Shortly after your order gets underway, the fibre installation company will begin contacting landlords (if you or your neighbours haven’t heard anything after several weeks, please let us know so we can follow up.)

To speed up this process, you can ask your neighbours to fill in their consent forms ahead of time (if you’re in a Chorus area, click here for the forms. If you aren’t sure who your Local Fibre Company is, get in touch with us on 0800 4 SPEED and we’ll help clarify this for you.)

Once you provide us with the details of your current broadband connection, we’ll do the work coordinating the transfer with your old internet provider. As a rule of thumb, you don’t need to talk to your old provider at all about the services you specifically tell us to switch over, but we recommend calling them once we’ve switched you over to make sure there aren’t any extra charges or services still on your account with them that you want with us instead.

Please note: some services, like fixed copper phone lines, mobile phones or email accounts, may need to stay with your existing provider, and you may need to discuss these with your existing provider before the transfer to ensure they don’t accidentally cut you off. Give us a call on 08004SPEED to discuss if you’re unsure, we can help you figure out what you need to do.

You can get phone services directly to your home with Voyager Voice One.

• Unlimited NZ & AUS local/national calling
• Optional addons for NZ & AUS mobile calling bundles + International Top 40
• Phone hardware options