Call Centre Pro
Simple, Cloud-Based Agent and Queue Management
Available for Voyager Voice or Voyager Voice Lite
Professional-Grade Call Centre for Businesses of All Sizes
Available for both Voyager Voice and Voyager Voice Lite, businesses of any size can implement a professional calling experience with all the features and functionality of a successful call centre. It's an affordable, easy way to manage agents and callers, whether you need only one queue or want the ability to scale up.
Let's TalkEasy Agent Management and Overview
Call Centre Pro offers a rich overview of call centre members, including their status, role, assigned queues, and skills. Managers can view all events that have occurred on the queue and compare agent performance within queues or across agents, plus quickly assign skills to members with a single click for skills-based routing. Agents, queues, and call centre environments can be set up and managed directly in the app.
Get in touch
Create a Professional Calling Experience
From large businesses with high call volumes to small offices with only a handful of phone lines, Call Centre Pro is an easy, affordable way to offer callers a slick, seamless calling experience. Customise hold treatment by adding welcome messages, queue position announcements, and wait time estimation, so callers can be kept informed throughout the length of their call.
Powerful
Advanced Reporting
Call centre managers will benefit from the Advanced Reporting features, including: