Call Centre Pro

Simple, Cloud-Based Agent and Queue Management
Available for Voyager Voice or Voyager Voice Lite

  • Configure and manage agents directly in the app
  • View all members’ assigned queues, status, call information, and more
  • Analyse performance with detailed reports
  • Live, customisable wallboards updated in real-time with live call data, KPIs, videos and more!
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Professional Call Centre

Professional-Grade Call Centre for Businesses of All Sizes

Available for both Voyager Voice and Voyager Voice Lite, businesses of any size can implement a professional calling experience with all the features and functionality of a successful call centre. It's an affordable, easy way to manage agents and callers, whether you need only one queue or want the ability to scale up.

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Easy Agent Management and Overview

Call Centre Pro offers a rich overview of call centre members, including their status, role, assigned queues, and skills. Managers can view all events that have occurred on the queue and compare agent performance within queues or across agents, plus quickly assign skills to members with a single click for skills-based routing. Agents, queues, and call centre environments can be set up and managed directly in the app.

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Cloud Trunk

Create a Professional Calling Experience

From large businesses with high call volumes to small offices with only a handful of phone lines, Call Centre Pro is an easy, affordable way to offer callers a slick, seamless calling experience. Customise hold treatment by adding welcome messages, queue position announcements, and wait time estimation, so callers can be kept informed throughout the length of their call.

Powerful
Advanced Reporting

Call centre managers will benefit from the advanced reporting features, including:

  • Report customisation, filtering, and scheduling
  • Complete status breakdown by agent
  • Detailed call traffic analysis
  • Live, customisable wallboards updated in real-time

Plus, Call Centre Pro allows you to use the Connect Softphone add-on, an optional desktop app that integrates with CRM and provides flexibility in your agents’ calling capabilities.

Connect Softphone