Customer Testimonials
Don’t just take our word for it – see what real Voyager customers are saying!
Business Residential Partners Case Studies
Voyager Client Stories
Click on the links below to read about how Voyager customers are using our digital solutions to successfully boost their businesses.
See how a real estate agency in Motueka is using digital technology like iSMS to disrupt the status quo, leading to amazing results for their clients.
View Case StudyThe prestigious Christchurch boys' college was looking for a comprehensive telecommunications solution delivered by a telco they could call a true partner. They found both in Voyager.
View Case StudySnap Rentals' journey with Voyager began when they discovered the company's custom IVR-Trello integration.
View Case StudyDiscover how Christchurch's first Escape Rooms use broadband and voice solutions to provide a seamless, unique, and fun experience for customers of all ages.
View Case StudyFind how out a NZ-based CMS provider utilises cloud and connectivity solutions to provide efficient, organised, and secure management systems for the health and disability sector throughout NZ and Australia.
View Case StudyIt goes without saying that gamers need fast broadband. See how this Auckland gamers’ sanctuary keeps its customers happy by using fibre broadband and VoIP solutions.
View Case StudyCheck out how this Auckland-based information investment company uses fibre broadband, data and hosting services, and domain management to sustain and maintain its financial, operational, and reputational growth.
View Case StudySee how this promotional products company utilises both broadband and voice solutions to ensure its online ordering process remains smooth and reliable.
View Case StudyFind out how two very different Kiwi companies achieved their goal of saving on costs and promoting flexible working for their employees.
View Case Study
Voyager Case Studies
We don't just offer our solutions to customers – we use them for ourselves, too!
Voyager have been nothing but the best and are an absolute pleasure to work with. They are extremely quick to help and have always supported us here at Foodbox. When we needed to make large changes to our solution at the last minute, Voyager were more than happy to accommodate and helped us to find the best solution possible.
Our experience with Voyager has been great. Our JustWorkout gym members enjoy fast, free wifi on the Voyager network. The Voyager Voice team helped setup a multi-branch menu from our 0508-JustWorkout menu so callers can easily select from our 8 JustWorkout Health & Fitness Centres. Staff can make free calls to mobile and landlines and the account administration is simple. We are very happy with the Voyager service.
When we switched our telephony to what is now the Voyager VoIP System about 8 years ago, we immediately achieved the Standards of Customer Service we aim to provide - and saved money! The freedom and flexibility the system provides (without a clunky old PABX) is impressive and, although we totally under-utilise the capability of the Voyager system, we do recognise that it has enormous potential for efficiency. I would recommend Voyager as the cutting-edge market leader with a great (patient) support service for dummies.
Working with Patrick and Voyager was a breeze. Voyager upgraded us from our copper line PABX system to fibre broadband and a Cloud PABX solution. I was initially hesitant to move to new technology, but their ability to simplify all the jargon gave me confidence in the solution and how it would meet our business needs. Voyager’s attention to detail meant we had a clearly planned path which ensured my business was seamlessly migrated. This allowed our day to day operations to continue without disruption or downtime. The solution is easy to use and delivers cost and productivity efficiencies for my business. I would highly recommend Patrick and Voyager for any NZ business looking to move to a fibre or VoIP solution.
Super impressed with the level of service, Voyager had me live within two hours after having an absolute nightmare experience with 2degrees. Patrick provided excellent customer service and made the process very easy, highly recommend!
Small or large, we're helping Kiwi businesses thrive
See what Voyager business customers have to say
Transitioning from our PABX system to Voyager Voice was seamless. We had excellent support from Voyager before installation even occurred. The VoIP system is very professional and slick. The speed and clarity of calls and data transfer is amazing. We really appreciate the cost savings and the one-stop shop nature of the service and payments.
Massive thanks to Patrick & the team @ Voyager for their efforts in delivering a fit for purpose voice solution for our business and working to some pretty tight timeframes.Patrick understood our requirements and navigated the whole process for us from enquiry through to launch within a few short weeks. The Voyager customer portal is super simple to use which allowed us to self-manage without any need for major training. The experience has been highlighted by the Voyager Support Team who answered my call in just a few seconds, were super friendly and resolved my questions immediately. Tēnei te mihi maioha ki a koe e te rangatira Patrick me te kapa Voyager mo ō rātou awhina, tautoko me pukengatanga o tēnei mahi whakahirahira!Nāku iti nei, nā
Since making the switch to Voyager VoIP, our phones have been updated and our telecommunications costs have halved. We no longer have to pay for leasing and phone rental each month. When I rang the Voyager helpdesk, I was pleasantly surprised to find it was in Auckland and not overseas. The call was answered promptly and I was not on hold for any time. We are very happy with the service we are receiving from Voyager and recommend them very highly
I am blown away with Voyager’s services. The most recent knight in shining armour was Support Analyst Haroon S., who helped me port my landline, but I have had nothing but tip top service throughout. Voyager technicians are so competent and professional – also incredibly friendly and helpful – and they explain things in such a way that I, the ultimate techno-phobe, can understand.
Voyager also picks up the phone promptly, saving busy exasperated small business owners like myself hours of time and frustration. Keep up the good work, Voyager – in a world of Covid-induced chaos, confusion, and upheaval – it is so reassuring to know that a quick phone call is all it takes to be up and running again and have one’s sanity restored.
We recently completed a review of our connectivity and voice solution with Voyager. The review entailed a comprehensive analysis of our telecommunication requirements as an organisation and on an individual level. This resulted in an upgrade from our copper line PABX system to a Cloud PABX solution. The Voyager solution future proofed our voice and connectivity needs and provided us with increased functionality at a cost-effective price. Patrick and Voyager were a pleasure to work with from start to finish and have provided excellent account management and support throughout, highly recommend Patrick and the Voyager team.
Our usual provider was unable to fulfil a port 2 activation which I urgently required for an office move. We contacted Voyager and was put in touch with Patrick, not only was Patrick able to have the second port activated he managed to have the connection live within two hours. Highly recommend Patrick and the Voyager team.
Voyager have been awesome to deal with. Patrick in particular was very helpful, gave us all the information we needed and was a delight to deal with in the process in setting up our internet. Highly recommend as your next internet provider.
Super impressed with the level of service, Voyager had me live within two hours after having an absolute nightmare experience with 2degrees. Patrick provided excellent customer service and made the process very easy, highly recommend!
Super easy to deal with! Everything got set up super fast and our new phone call-flows are now very slick. Everyone I dealt with was really helpful, highly recommended. Thanks Voyager!
Patrick made understanding my telecommunications needs a breeze. After recently acquiring a new business I received a call from him, and we discussed my current and future telco needs. We then met face to face that same day. Patrick set me up with a solution which not only met my needs but was more cost effective than my previous solution with Vodafone. My experience with Patrick was fast and effective, I highly recommend him to anybody looking to review and better understand their business telecommunications needs.
Voyager were very helpful and came out to discuss our needs. They reviewed our current set up and we are now making significant financial savings while receiving newer equipment and a better setup.
Serving homes across the country
See what Kiwis using Voyager for their home broadband have to say
Fantastic team to deal with, made changing to them very easy, consistently have been very helpful every time I have contacted them, recommend them as your ISP.
Voyager is the best ISP I have worked with, ever. I have been using internet since around 1986, and changed providers 6 times. Nothing can compare with Voyager for personal internet. The support is superb, and no matter what the problem is, it’s dealt with promptly and efficiently. When calling Voyager for help I have never had to wait more than 10 seconds. Last year, I sold my company but wanted to retain my same Voyager account. They were able to switch me from a business to residential plan quickly and easily. Thanks, Voyager!
Fantastic service, we were particularly well looked after by Ronaldo during our switch from broadband to FTTN via Chorus. His attention to detail in getting us up and running couldn't have been better and I would gladly recommend Voyager as a result.
I have always received very professional, friendly and fast service with Voyager. Never had any issue with their product. Just recently dealt with Sanjay and Andrew who both deserve commendations. Very nice people to deal with, always! I highly recommend Voyager to everyone who has access to their services. You will not regret it at all.
Great experience with these guys. Nothing seems a bother.
Excellent customer service. Every interaction the Voyager customer service team has been polite and efficient.
Absolutely top notch provider, the best I've EVER used (and I've even worked for a couple). I ordered fibre on Thursday, it was connected the following Monday - remarkable. The big boys (you know who you are) are miles away from even being close to how good Voyager are. Save yourself the pain - avoid the rest, Voyager are the best.
These guys are amazing. Responsive, professional and a great team with amazing technology!
Patrick and the team at Voyager were excellent. I kept having troubles with my home phone and internet whether it be poor quality or charges I wasn't expecting from other providers. They fixed my costs and now I get fast speeds and quality calls! 100% recommend!
Voyager Partners
Hear what our Wholesale and Dealer partners have to say
Wholesaler
Not many IT wholesalers can say they've never churned a single customer, but one Voyager wholesale partner is proud to be able to say just that. Find out how he uses Voyager solutions to not only maintain a loyal customer base, but also continually grow his business.
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