At Voyager we are committed to protecting the privacy of our customers. Our policy below sets out what information we gather, how we may use it, and how you may correct or change, which we do in strict compliance with the Privacy Act 1993.
Voyager is bound by the Privacy Act 1993 and is committed to complying with the Act and to protect the privacy of the personal information that Voyager holds.
This policy applies to Voyager staff and contractors, job applicants, as well as individuals who provide Voyager with their personal information.
Voyager will only collect Personal Information where the information is necessary for us to perform one or more of its functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.
Where possible, we collect your personal information directly from you. If you feel that the information that we are requesting, either from our website (www.voyager.nz) or our subdomains, or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.
Voyager collects Personal Information primarily to provide you with information in regards to the range of products and services from Voyager and its associated companies listed on http://www.voyager.nz/ or a subdomain.
We will collect at a minimum:
Voyager will notify individuals (including, but not limited to, our customers) of the matters listed below before collecting any Personal Information:
You are not obliged to give us your Personal Information. If you would like to access any of our services or features of our website on an anonymous basis we will take reasonable steps to comply with your request. If at any time you provide personal information about anyone other than yourself, you warrant to us that you have that person’s consent to provide such information for the purpose specified.
We do not collect Sensitive Information about you unless it is necessary and we have your consent or it is required by law or in accordance with the Privacy Act 1993. Sensitive Information (if collected) is obtained through your use of our website or related means.
Other information is collected by automated methods. Other Information we collect may include:
When dealing with you we may collect information by phone in writing or through online forms. We will use this information to ensure that we, or any contractors, can perform work for Voyager in a safe and lawful manner. We may collect the following:
When dealing with job applicants, Voyager collects this information in the course of an online job application form, job interviews, telephone discussions, reference checks and in writing. Voyager will use this information to assess the suitability of applicants for a position. In the event that the job application is rejected, Voyager may keep the information to use in the event that an appropriate vacancy arises. We collect the following:
We will not use your personal information for any purpose which is not related to the Primary Purpose for which it is collected. This includes:
If you go to a third party’s website via Voyager to complete a purchase, all information required by the seller of the product is collected from you, by the seller, using application forms on their site or via email phone (as relevant) and not collected by Voyager.
In addition to the Primary Purpose, we may use the Personal Information we collect and you consent to Voyager using your Personal Information to:
We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information. We will take all reasonable steps to ensure that the personal information that we hold is accurate and up-to-date. If you feel that information about you is not accurate or your details have or are about to change, you can email us at [email protected] and we will correct or update your personal information.
You are not obliged to give us your personal information. Some of our services may be available on an anonymous basis. Where we do require personal information and you would like to access any of these services on an anonymous basis we will take all reasonable steps to comply with your request. However, if you choose not to provide Voyager with personal details, such as your name or email or phone number, the range of options available to you, may be limited.
For example, Voyager provides a function that allows you to request a call back, from us in regards to a service listed on the website. Without a phone number or email we cannot successfully deliver this service.
Voyager may disclose Personal Information and you consent to us disclosing such Personal Information to:
You will generally be given the opportunity to “opt out” from receiving communications in accordance with this policy. You may “opt out” by:
You have the right to:
If Voyager has a good reason for refusing a request for correction, you are entitled to request that a statement be attached to the information of the correction that was sought but not made.
If you want to check personal information that we hold, please contact [email protected]. You may be asked to put your request in writing and provide proof of identity.
You may, upon inspection of the Personal Information we hold about you, write to us to correct any errors in the Personal Information. Such requests should be addressed to:
PO Box 911190,
Victoria Street West,
Other than in relation to Other Information, we will take all reasonable steps to protect the Personal Information that we hold about you from misuse, loss or unauthorised access and disclosure including by means of password access (where applicable) and secure servers. You acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. We cannot accept responsibility for misuse, loss or unauthorised access to your Personal Information where the security of information is not within our control. If you suspect any misuse or loss of your Personal Information please contact us immediately at [email protected]
If you have a complaint about how we collect, use, disclose, manage or protect your Personal Information please contact us in writing at [email protected] We will respond to any written complaint within 14 days of receiving the complaint.
Mail: Privacy Officer, PO Box 911190, Victoria Street West, Auckland 1142
Email: [email protected]
Except where the context otherwise provides or requires
Act means the Privacy Act 1993 and as amended from time to time.
Sub domains means versions of the Voyager website describing the services in respect of various goods and services offered by Voyager used by any associated entities and relevant partners as the case may be or the context requires from time to time.
Voyager means Voyager Internet Limited
Website means the Voyager website at www.voyager.nz and that of its associated entities including its sub domains regardless of how it is accessed by users (including via the internet, mobile phone or any other device or other means).
Sensitive information means information or an opinion about an individual’s: