Peoples Choice Award - 2024 Broadband Award Winner
At Voyager, our goal is and always has been to deliver an excellent customer experience, in both the products that we provide and the service our customers receive. We value your business, and that’s why we work hard to continue meeting your connectivity needs and expectations in the face of rising data usage and demands.
Over the past few years, we’ve undertaken many initiatives to continue this excellent service. Several years ago, we managed to reduce pricing on some of our fibre broadband plans and passed these savings onto you. We carried out an upgrade on our core network in Auckland to ensure excellent speed and reliability, even as Kiwis consume on average 15% more data year on year. We also recently upgraded several of our fibre plans to triple the speed – for free! Our latest investment - a major nationwide 100 gigabit network upgrade - is another assurance to you that our services will remain fast and reliable and will also enable us to provide new services, like Hyperfibre, in the near future.
Throughout all of this, our supplier and third-party costs have steadily risen year on year. Over our lifetime, Voyager has never passed these costs on to our business customers, instead choosing to absorb them ourselves to avoid raising prices. However, as with many other ISPs, our costs have risen significantly to the point where we can no longer avoid making changes without compromising our level of service.
As a result, effective 1 September 2023, we are adjusting our Business Broadband prices & removing legacy discounts.
Our Home Broadband prices for Fibre 300 and ADSL/VDSL will be adjusted from 1 October 2023.
What do I need to do?
Nothing! Your services will keep on working without interruption, and we'll keep you posted as our platform improvements come online.
If we've notified you about a change in price, you only need to take action if you'd like to switch to one of our other plans or want to fine-tune what services you're using.
Timeline
These changes will be occurring between Sep - Oct 2023. Click on the applicable service type below, to see more detail.
Due to supplier cost increases, pricing adjustment for our Business Broadband plans is now required to avoid compromising our level of service. Our Business Broadband plans pricing will be increasing by $10/month excl GST.
What is the new Business Broadband Plan pricing?
|
Plan
|
|||
|---|---|---|---|
| Business UFB Max/500 |
$12936/mth
|
$13924/mth
|
$14912/mth
|
| Business UFB 300/300 & 500/500 |
$9936/mth
|
$10924/mth
|
$11912/mth
|
| Business ADSL/VDSL |
$9936/mth
|
$10924/mth
|
$11912/mth
|
When will our new pricing take effect?
The new pricing will be effective as of 1st September 2023.
What if I'm currently in contract?
As per our Business Broadband terms, when suppliers increase their prices, we are permitted to pass these on. You can find our terms and conditions at https://voyager.nz/terms/business.
Due to supplier cost increases, pricing adjustment for our Home Broadband plans is now required to avoid compromising our level of service. Our Fibre 300 and ADSL/VDSL Home Broadband plans pricing will be increasing by $6/month incl GST. Fibre Max pricing remains unchanged.
What is the new Business Broadband Plan pricing?
|
Plan
|
|
|---|---|
| Home Fibre Max (920/500) |
$109
|
| Home Fibre (300/100) |
$95
|
| Home ADSL/VDSL |
$95
|
When will our new pricing take effect?
The new home broadband pricing will be effective as of 1st October 2023.
For more than 5 years, we have honoured some special discounted pricing offered by Actrix & HD Net. However, with recent changes in supplier costs and inflation, we can no longer sustain these discounts.
All broadband plans will be migrated to our current pricing, as listed above.
(If the discount was recorded separately, this will be removed).
Please reach out to our business sales team if you would like to discuss other options, such as moving to Cloud Voice, or taking advantage of some of our multi-year pricing options.