FAQ's about Voyager's response to COVID-19
The Voyager staff is fully on board, keeping our customers connected during this difficult and uncertain time. Here are the answers to some Frequently Asked Questions our customers have been contacting us with.
Keep checking this page for updates as the situation evolves. If you can't find your answer here, please feel free to contact our support team.
How do I setup my 1st Domains work email on my personal laptop or mobile?
If you have an email client such as Outlook set up on your personal device then you can add your 1st Domains email inbox using our instructions here:
https://1stdomains.nz/help/email/
Can I check my email using a browser?
Yes, you can. Using Google Chome, go to the webmail portal (1st domains webmail.1stdomains.co.nz) (Net24 - webmail.net24.co.nz) and log in using your email address and password. From there, you can send and receive your email. https://webmail.1stdomains.co.nz/ | https://webmail.net24.co.nz/
Will 1st Domains be open during the lockdown period?
Yes, 1st Domains is part of the Voyager group, which will be open during the lockdown period. Our support hours will run as normal from Monday to Friday, 8am to 6pm.
Will Net24 be open during the lockdown period?
Yes, Net24 is part of the Voyager group, which will be open during the lockdown period. Our support hours will run as normal from Monday to Friday, 8am to 6pm.
If my website goes down during the lockdown period, can I still call 1st Domains?
Yes. We will still have our support team working to assist you during the entire lockdown period. Our support is available from 8am to 6pm, Monday to Friday.
If my website goes down during the lockdown period, can I still call Net24?
Yes. We will still have our support team working to assist you during the entire lockdown period. Our support is available from 8am to 6pm, Monday to Friday.
Can I still purchase new services from Net24 during the lockdown period?
Yes, you can still purchase new services from us during the lockdown period. This can be done per usual through the website. However, please be patient as provisioning of the new service may take a little longer during this time.
If I have a server that I need rebooted outside of office hours, can I still arrange this during the lockdown period?
Yes, our Engineers will be still on call during the lockdown and able to perform tasks as required by our customers.
Can I transfer a domain from another registrar to 1st Domains during the lockdown period?
Yes, you can. The transfer process is automated. If there are any problems with the transfer, you can call 1st Domains for assistance. We will be open from 8am to 6pm Monday to Friday