Keeping you connected, stay strong New Zealand - Here is what we are doing to respond to covid
  • Auckland
    Broadband
    From $79.00 / per month
    • Unlimited data
    • No fixed term contract
    • Fast & reliable internet
    • Friendly NZ based customer support

FAST & RELIABLE BROADBAND IN AUCKLAND

Voyager is one of Auckland’s local broadband providers. We provide thousands of Aucklanders with supersonic broadband. Check out our DSL and Fibre plans below, and then get started by typing your address into the search box above.

UNCHAINED

FIBRE

No Term

$79

PER MONTH
  • Speeds from 100/20 - 950/450 Mbps
  • Unlimited data
  • No fixed term contract
  • FREE SETUP (save $49)
Order Now!

UNCHAINED

ADSL/VDSL

No Term

$79

PER MONTH
  • Available for most NZ homes
  • Unlimited data
  • No fixed term contract
  • FREE SETUP (save $49)
Order Now!

WHY CHOOSE VOYAGER?

Voyager is an NZ owned and operated broadband and communications company. With our head office in Auckland City Centre, we provide supersonic broadband to thousands of Kiwi homes.

We pride ourselves on our first class Kiwi support desk, our help desk teams provide excellent customer service and treat all of our customers as individuals. We’re growing pretty fast for a local company, in fact in 2014 we were awarded Deloitte’s fastest growing internet provider for Auckland and the Upper North Island! 

We don't lock you in

All of our plans are no fixed term contract, which means you won’t be locked in for lengthy periods of time. We tend to find our customer stick with us for the great service and super support – we don’t need to enforce long contracts.

We’re local

Our head office is right here in Auckland, but we actually service the whole of New Zealand, and our support staff are based out of Wellington and Christchurch. 

We’re fast

We’re talking supersonic fast! Our lightning speed broadband is what our customers like to rave about. We have our own cache servers in our local data centres – which means buffer-free viewing and gaming for our customers! 

Recommended by Kiwis

Here are some Voyager customer reviews.

Call our helpdesk on 0800 477 333

Available 8am to 10pm - 7 days a week

Frequently Asked Questions

Find answers to commonly asked questions about our service.

Unchained is available to residential customers: if you’re a person and not a business, you fit the bill. As long as you can get a fixed-line fast internet connection at your house, we’d love you have you aboard. If you’re a home business, you can pick whether our residential or business plans work better for you, we’re not going to be mad about it, but please note that the Consumer Guarantees Act applies only to residential customers.

This varies by what type of service and plan you order. We recommend you choose the fastest connection you can get at your house, but won't stop you if you want to choose a slower one. Note that Fibre plans have specific speeds associated with the plan you choose, and some will be faster than others.

Our default plans do not include a router. You can rent a Voyager router that will work on ADSL, VDSL or Fibre (and also supports our Voice service) for $10 per month, plus a one-off courier fee of $14.95, or purchase it for $225. If you are renting one of our routers, you are required to return it to us in good condition (if you want, we can send you out a courier bag for $14.95, or you can arrange this yourself) or pay the purchase price of the router, $225.

If you have your own router then you might be able to use it for your Voyager internet connection. It depends on the type of router you have, and what internet service you are ordering (ADSL, VDSL or fibre.) Click here to search our list of common routers to see if yours is compatible: https://helpdesk.voyager.co.nz...

If you’re ordering a home phone service from Voyager as well as Broadband then you will need to use a Voyager router.

We believe that “Unlimited” should mean unlimited: no slow downs, no traffic shaping, no hidden charges. We want to make sure that this is true for everyone. As much as we can, we’ll let you do whatever you want on our network as fast as you can, but sometimes there’s a chance that very, very high usage will start to affect our other customers, and when that happens, we’ll talk to you about solutions that work both for you and for our other customers. We define “Fair Use” to mean the usage patterns of 99% of our users, assessed on a monthly basis. If you’re in the 1%, we’ll be in touch, but don’t worry, we won’t spring anything on you without talking to you first.

In addition to fast internet, we can also hook you up with a pretty sweet router that’ll work on ADSL, VDSL and Fibre, and if you decide that router works for you, we can even give you really cheap phone calls over the internet for only a little extra.

Once you’re up and running, you can always use the Update My Account form on our website to add or remove services, or because you’re moving house.

Unchained is supplied on a no-term contract. We do have a 30 day notice period if you decide to cancel your services with us, but we don't have termination fees. If you are renting one of our routers, you are required to return it to us in good condition (if you want, we can send you out a courier bag for $14.95, or you can arrange this yourself) or pay the purchase price of the router, $225.

You can pay us via Credit Card right here, or if you’d like to set up a Direct Debit, you can find an online form here. Our first bill to you will include more options if those don’t work for you.

If you have an existing connection you’ve asked to transfer to us, generally only a few days to a week-we’ll email you as soon as we have a confirmed date. Sometimes it takes a little longer if we strike problems, but we’ll let you know when this happens. To make sure things go as smoothly as possible, please make sure you supply the correct account name and account number for your current ISP. If you’re transferring to us and also upgrading at the same time, things could take a little more time.

If you’re ordering a brand new ADSL or VDSL connection through us, we should let you know within a couple of days when we expect it to be done-most of the time this is around a week from the time you order, but sometimes it takes a little longer.

If you’re ordering a new Fibre connection, and you live in a single house that faces the road that you own, with no shared driveways or Rights of Way, the connection should be done within a few weeks to a couple of months, barring any unforeseen delays. If you rent, the fibre company will need to gain the written consent of your landlord. If you live in a building with other tenants (like a row of flats or an apartment building) or have a shared driveway, and none of the tenants currently have Fibre, installing Fibre can take quite a bit longer, as the fibre company will need to gain written consent from every affected land owner. A few weeks after after you place your order, the fibre installation company will begin contacting land owners (if you or your neighbours haven’t hear anything after a month, please give us a call so we can follow up.) 

To speed up this process, you can get your neighbours’ landlords to fill in their consent forms ahead of time (if you’re in a Chorus area, you can find it here, if you aren’t sure who your Local Fibre Company is, get in touch with us on 08004SPEED and we’ll help out.)

Once you provide us with the details of your current connection, we’ll do the work coordinating the cutover with your old provider. As a rule of thumb, you don’t need to talk to your old provider at all about the services you specifically tell us to switch over, but we recommend calling them once we’ve switched you over to make sure there aren’t any extra charges or services still on your account with them that you want with us instead. 

Please note: some services, like fixed copper phone lines, mobile phones or email accounts, may need to stay with your existing provider, and you may need to discuss these with your existing provider before the transfer to ensure they don’t accidentally cut you off. Give us a call on 08004SPEED to discuss if you’re unsure, we can help you figure out what you need to do.