At Voyager, our commitment has always been to provide outstanding service and reliable products that keep you connected. We truly value your loyalty and strive to keep delivering a high level of service.
While we’re always mindful of the financial pressures our customers face, the reality is that we too, are dealing with rising expenses. Over the past three years, Voyager has absorbed infrastructure cost increases from multiple vendors ranging from 20-76%, to ensure the seamless delivery of your Broadband services. This is in addition to increasing costs from local fibre companies, averaging between 4-13% this year alone.
Due to these increases, our Broadband plan pricing is being adjusted to ensure we can continue to provide an outstanding broadband service.
What do I need to do?
Nothing! Your services will keep on working without interruption
If we've notified you about a change in price, you only need to take action if you'd like to switch to one of our other plans or want to fine-tune what services you're using.
Due to supplier cost increases, pricing adjustment for our Business Broadband plans is now required to avoid compromising our level of service. Our Business Broadband plans pricing will be increasing by $5-10/month excl GST.
What is the new Business Broadband Plan pricing?
|
Plan
|
|||
|---|---|---|---|
| Business Hyperfibre (4000/4000) |
$17936/mth
|
$18424/mth
|
$19412/mth
|
| Business Hyperfibre (2000/2000) |
$14936/mth
|
$15424/mth
|
$17412/mth
|
| Business UFB Max (920/500) |
$13536/mth
|
$14524/mth
|
$15512/mth
|
| Business UFB (300/300) & (500/500) |
$10436/mth
|
$11424/mth
|
$12412/mth
|
| Business ADSL/VDSL |
$10936/mth
|
$11924/mth
|
$12912/mth
|
When will our new pricing take effect?
The new pricing will be effective as of 1st November 2024
What if I'm currently in contract?
As per our Business Broadband terms, when suppliers increase their prices, we are permitted to pass these on. You can find our terms and conditions at https://voyager.nz/terms/business.
Due to supplier cost increases, pricing adjustment for our Home Broadband plans is now required to avoid compromising our level of service. Our Fibre 300, 920 and ADSL/VDSL Home Broadband plans pricing will be increasing by $4-10/month incl GST. Home Hyperfibre pricing remains unchanged.
What is the new Home Broadband Plan pricing?
|
Plan
|
|
|---|---|
| Home Hyperfibre (4000/4000) |
$179 (no change)
|
| Home Hyperfibre (2000/2000) |
$149 (no change)
|
| Home Fibre Max (920/500) |
$115
|
| Home Fibre (300/100) |
$99
|
| Home ADSL/VDSL |
$105
|
When will our new pricing take effect?
The new home broadband pricing will be effective as of 1st November 2024.
What if these options don’t fit my budget?
Although we focus on delivering premium connectivity, we don't want your budget to be a barrier to enjoying the Voyager service, so we have created a basic plan, Fibre Starter 50, for $65 per month on a 12 month term contract. Sign-up before 1 March 2025 and receive a discounted rate of $60/month until 1st March, then $65/month for the remainder of your 12-month contract. This will become available on 1st November 2024, when the updated pricing goes live. To arrange this, please reach out to us at [email protected] to discuss the feasibility of this plan for your household, its limitations and availability in your area.