Accounts

You will be assigned a new Voyager Account Code, which we'd appreciate you use when calling up our team. However, our team can still search by your old account code if needed.

Invoicing

You’ll start receiving a new look, Voyager branded invoice. Your billing period will remain the same. You'll continue to be charged the same amount for your services, and for the same billing period. But rather than being invoiced 28 days in advance, we'll invoice you at the start of the period, with payment due 20 days later.

• HD invoice cycle: invoices are sent 28 days prior to the first day of the billing period, with payment due on the first day of that billing period.
• Voyager invoice cycle: invoices are sent on the first day of the billing period, with payment due on the 20th day of the billing period.

Payments

Existing payment arrangements remain in place.

• Automatic payment arrangements will be automatically forwarded to our bank account.
• Credit Card payment arrangements will continue and be charged 10 days after the invoice date.
• Manual payments and new payment arrangements will need to be updated to our bank account– Voyager Internet 12-3221-0092790-00.

Our Bank account details and information on how to pay will be included on your new invoice.

As part of the migration, your account will be moved on to our standard terms and conditions. Since this variation affects your regular monthly invoice cycle, we are providing you with HD Net’s required 30-days’ notice of this change. A copy of Voyager’s Business Terms & Conditions can be found here.

Pricing

Your current pricing will not change. If you are on a fibre internet plan and happen to be paying more than Voyager’s standard open term rates for the same speed plan, and an upgrade is available, your plan will be upgraded to a higher speed plan.

Standard Voyager rates and contract terms will apply on any subsequent broadband service change or move address. You can view Voyager’s business broadband rates and plans here. Note that advertised prices are for term contract plans and include a $20 monthly discount off open term rates.

If you wish to talk to us further about Voyager business broadband plans, get in touch with our Business Solutions Team at [email protected] or 0800 477 333.

Username and Password

Your existing broadband username and password remains unchanged.

Static IP

We consider all Business Broadband connections to have a static IP address. Your IPv4 address will not change. Customers with IPv6 addressing will receive a new IPv6 range. In the unlikely event that we do need to make a change to your IP address, you will be provided with at least 5 days’ notice of any new IP address.

Migration

Don’t worry, the changeover will be simple and there will be minimal disruption to your service. Most likely, you won’t even notice the change - other than Voyager’s awesome speeds! Some may experience a brief loss of connectivity for a few minutes whilst your service is transferred to the Voyager network.

Here's what you can expect:

In the coming weeks, our team will be in touch when we’re ready to start planning to move your services over to Voyager.

• You’ll receive an initial notification to let you know we’ve started planning your migration.
• Approx. 24-48 hrs later, we’ll send another notification confirming your planned migration date. Actual planned migration dates will be approximately 5 business days from this point.
• On the planned migration date, your service will drop briefly, as it switches over to the Voyager Network, and then resume connectivity within a few minutes.
• You’ll then receive a third notification to confirm that your migration is complete.
• If you also have a VoIP service, we’ll be in touch within 1-2 days to assist you with those configuration changes.

Pricing

Your current VoIP phone line pricing remains unchanged and any calls you make will be charged at our competitive per minute rates. You can view Voyager’s Voice Rates here. Check out our calling bundles to save even more.

Additional Calling Bundles

• 100 NZ Mobile Minutes $10/month
• 200 NZ Mobile Minutes $18/month
• 500 NZ Mobile Minutes $40/month
• 100 International Minutes $10/month
• 200 International Minutes $18/month
• 500 International Minutes $40/month

International calling bundles apply to calls to our 40 most-called destinations. You can see the full list of included destinations here.

If you wish to talk to us further about Voyager business broadband plans, get in touch with our Business Solutions Team at [email protected] or 0800 477 333.

Voicemail

Voicemail comes free with all our VoIP lines so if you don’t currently have voicemail, we’ll provide details on how to set this up.

If you currently have a voicemail service with HD this will become free with Voyager. We’ll need to migrate you over to our voicemail platform, but we’ll contact you directly to assist setting this up. We can bring across your existing recorded greetings, and any voicemail messages you wish to keep can be exported for you.

SIP Credentials (Username and Password)

New SIP registration credentials will be included in the confirmation of your planned migration date notification.

Migration

Don’t worry about making any changes to your VOIP configuration yet. We will contact you directly to assist in reconfiguring this and confirm it is all working correctly. Your VOIP service will continue to work as normal until then.