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Meet Your Voyager Wholesale Partner & Customer Success Teams
At Voyager, we know that strong relationships and tailored support is the foundation of great partnerships. Behind our wholesalers, who typically span industries of IT, voice solutions & hosting and can be anywhere from single owner operators to larger organisations with specialised teams, there’s a team of dedicated people working hard to make it all happen, and that are committed to knowing you and what you need to succeed.
With recent changes to our team roles & structure, and a few new additions, we thought there was no better time for you to get to know your Wholesale Partner & Customers Success team. With a collective experience of well over 50 years in telco & IT, they’re confident they can support you, from onboarding to solving technical challenges and scaling your business.
Wholesale Partner Managers
Role Overview
Wholesale Partner Managers will run regular meeting and planning sessions with you, to ensure the team is aligned to your evolving priorities and objectives, and are set up to continually support your business growth. Acting as both an advocate and an advisor, our Wholesale Partner Managers work closely with internal teams to ensure you get the right solutions, at the right time, to deliver reliable services to their own customers. Beyond managing accounts, they provide competitive insight, tailored solutions, and are your direct line for urgent operational or support issues, to ensure any concerns are resolved quickly and efficiently.
The Team
Meri brings over 25 years of ICT industry experience to Voyager, joining our team in 2011. Her background spans a wide range of roles, from pre-sales and sales for contact centre solutions, to networking, security, and telemetry. She’s also led service delivery and support analyst teams, as well as financial experience and branch management.
At Voyager, Meri leads our Wholesale Partner Team, whilst delivering support that’s responsive, valuable, and personal to her own portfolio of Wholesalers. She’s passionate about keeping our wholesale partners ahead of the curve, by helping them stay current with new technologies, removing roadblocks, and collaborating with Voyager technical experts to give them every competitive advantage.
Rochelle has been with Voyager since 2015, celebrating a decade with the company. With over 20 years total in the ICT industry, her career has spanned sales and management roles at Zintel Communications, Orcon Internet, and Adhesion, which in turn has equipped her with a strong understanding of the telco sector, voice technology, customer acquisition, solution delivery, and marketing.
Drawing on this experience, Rochelle understands the challenges and priorities of our Wholesale Partners. She makes it her mission to make doing business with Voyager as simple as possible. Rochelle takes the time to step into each partner’s world, recognizing that every business is unique, with its own strengths, limitations, and future goals, and identifying how Voyager can help them get there. Rochelle sees herself as a trusted extension of her partners’ team, and someone who genuinely invested in their success, demonstrating true partnership.
Joining Voyager in 2024 as Service Delivery Manager before moving into her current role, Chenye brings operational know-how and a strong understanding of the processes, people, and operations that drive wholesale success. Her time at Chorus and other service partners has built both technical expertise with in-depth knowledge of connectivity, fibre networks, systems, and industry.
She focuses on creating smooth partner experiences, reducing friction in processes, resolving issues quickly, and making sure partners have direct access to Voyager’s technical resources so they can grow their business with confidence. She knows the importance of timely, reliable support, and feedback from our wholesale partners already confirms that she’s delivering exactly that.
Customer Success Managers, previously Service Delivery Managers
Role Overview
Following a recent name change, our Customer Success Managers continue to bring the same tenacity and expertise that define our high-quality service and support. Their new title better reflects what they do every day, driving success for our Wholesalers through service delivery, technical support, and more. They know your business inside and out, and are equipped to manage the day-to-day while also steering major changes and projects with confidence. They are your priority point of access, and can be reached on 0800 4 PARTNER.
Our Senior Customer Success Managers are responsible for your onboarding, including account set up and training, as well as guiding you through initial provisioning. They oversee complex orders, deal with delivery escalations and are available to provide project management as a service. Whereas, our Customer Success Managers are responsible for your standard ordering and provisioning of broadband and voice services, as well as BAU requests, inquiries and ongoing support. Our Provisioning & Porting Specialist is also a critical part of this team and is focused on prompt number porting & provisioning, to ensure smooth transitions and minimal service disruption.
Tania has been a cornerstone of Voyager since 2012, bringing 20 years of telco industry expertise and an unwavering commitment to our wholesale partners. Over her 13 years with us, she’s built a reputation for being proactive, dependable, and deeply knowledgeable, earning the trust and praise of the wholesalers she supports. She manages escalations with a calm, solutions-focused approach, while overseeing projects and transitions from the ground up. Tania makes it her mission to ensure partners are always informed, equipped, and confident in delivering seamless services to their own customers, making her an invaluable part of the team.
Madushan first joined Voyager in 2015, with over 15 years of telco industry experience, with a particular focus on delivering services to the highest standard and in turn providing exceptional customer experiences. After a break for 18 months at Health NZ, he returned in 2025 with added project management expertise to complement his strengths in supporting wholesalers. In his role, he manages complex onboarding projects, provides ongoing support, and drives continuous improvement, ensuring wholesalers are set up for success from day one. Passionate about strong, evolving partnerships, he works to empower Voyager Partners to grow with confidence and clarity, knowing they are backed by our Customer Success team.
For Will Gross, our newest addition to the Wholesale team, stepping into the Senior Customer Success Manager role was a natural progression. With experience in fast-paced, people-first roles, from emergency services to technical support and customer care, he joined Voyager as a Support Analyst, handling everything from broadband to domains over the past two years. In support, he managed escalations, worked closely with provisioning, engineering, and sales, and contributed to documentation and process improvements, building a strong foundation in telco and wholesale.
Now, Will focuses on ensuring wholesale partners receive clear, timely support when it matters most. He prioritises communication, takes ownership of outcomes, and makes sure people feel supported, even when challenges arise. Known for following through, representing partner needs internally, and building long-term confidence in our solutions, Will’s role is built on trust, both within Voyager and with the wholesalers he supports.
Neil has been with Voyager since 2013, working his way through roles as Support Analyst, Provisioning Specialist, and Complex Provisioning Specialist before stepping into his current position as Customer Success Manager. Having experienced Voyager’s support and provisioning processes from the ground up, he brings a rare depth of knowledge about how everything works—and what it takes to make things run smoothly. Today, Neil provides assistance and training to Voyager’s wholesale partners through multiple channels, covering the platforms, tools, and processes available to them. He guides partners through LFC procedures and ordering workflows, and acts as the escalation point on their behalf with external stakeholders.
Mae has been with Voyager since 2017, progressing from Support Analyst to Provisioning Specialist, Complex Provisioning Specialist, and now Customer Success Manager. With experience teaching about networks outside of Voyager, she’s a natural at helping wholesalers understand the depth and breadth of Voyager’s solutions and how they can be leveraged to level up their own offerings.
Her goal is to empower wholesalers to confidently use our platforms to deliver the best possible outcomes for their customers, while being part of a knowledgeable, responsive team ready to support them when needed. Mae prides herself on being the go-to expert who helps wholesalers not just use our services, but achieve lasting success through them, because she knows their success is our success.
Terry has been with Voyager since 2024, bringing a wealth of experience as a seasoned telco professional. His career includes years at Spark NZ, where he worked across customer care, deployment, sales, and account management teams. He’s also been on the other side of the table—working for a wholesaler—where he applied his expertise to deliver tailored communication solutions for the business.
At Voyager, Terry specialises in helping wholesalers with Voice configurations and deployments, Fibre broadband connections, and a wide range of general and technical inquiries. His main drivers are to make Voyager easy to do business with and to equip wholesalers with the knowledge and skills to get the most from Voyager’s systems, ensuring they can deliver exceptional service to their own customers.
Fred has been with Voyager for 11 years, bringing him to a total of 21 years’ experience in New Zealand’s telco industry. Among our Wholesalers, he’s renowned for his precision and lightning-fast turnaround, meaning porting & provisioning is never a roadblock. Shining a spotlight on Fred is well-deserved, as he usually works quietly behind the scenes yet his impact is immense. His dedication is all about delivering a premium experience for our customers, ensuring porting and provisioning are seamless so onboarding is smooth and free of delays. Humble by nature but unmatched in skill, Fred’s work makes a real difference where it matters most for our wholesalers and internal team.
Executive Team
Aaron joined the team in April and has already made a remarkable impact. Many of the improvements discussed in this blog, including clearly defined roles and team structure, as well as our newly developed incident management process can be traced directly to his influence.
With over a decade of experience at COLT Telecom in London, along with managing a web design company, and serving as General Manager for an MS SharePoint & Teams business (among other senior operations roles), Aaron brings a wealth of expertise. This background equips him to effectively lead the Wholesale & Customer Success Team, as well as our Helpdesk, ensuring our support remains cohesive and comprehensive. His work touches every part of the business, making sure every interaction with Voyager is positive, no matter the circumstances under which support is needed.
Angela has been with Voyager for four years and brings over 20 years of experience in the ICT industry, with a career spanning sales, marketing, and strategy. As her title suggests, Angela’s focus is on driving revenue — both for Voyager and for your business.
She also leads CX Governance, ensuring that Voyager’s services and support align with, and help deliver on, the growth aspirations of your business.
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