Terms & Conditions

Voyager VPS Assistance Service

By using this Service, you agree to the terms set out below, which are specific to your Voyager VPS assistance service and apply in addition to the Standard Terms and Conditions located here: voyager.nz/terms/business. If there is any inconsistency between these terms and our Standard Terms & Conditions, then these Specific terms shall prevail.

Other terms that may apply: Other applicable Voyager policy may also apply to your use of our services. If so, they will be specifically referenced in these or our Standard Terms and Conditions. Pricing is subject to change at any time during the term of this contract.

1. Scope of Services

The following tasks fall outside Voyager’s standard support: restarting a VPS, upgrading or downgrading a VPS, Assistance for Plesk support within your VPS, resetting passwords, assigning additional IP addresses, and enabling backup services.

These services can be provided on request for a flat fee (see Clause 5). They are offered on a best-effort basis and Voyager cannot guarantee successful completion or full preservation of data or system state.

2. Customer Responsibility for Data

You are responsible for maintaining your own current backups. Voyager strongly recommends that you take a backup before requesting any of these services. Please note that data created or changed after the point to which a system is restored may not be recoverable. Voyager will not be liable for any resulting loss of data.

3. Service Interruption

Some of these services may require a temporary interruption of your VPS. While Voyager will take care to minimise downtime, continuous availability or specific completion times cannot be guaranteed.

4. Limitation of Liability

Voyager’s liability for any outage, data loss, or other issues related to these services is limited to the service credits set out in your customer agreement. Voyager is not responsible for any indirect, consequential, or special loss or damages.

5. Fee

Each request for the services listed in Clause 1 incurs a flat fee of NZD 25 + GST. This charge applies per request, regardless of the time taken to complete the task.

6. Support Hours

These services are available from 8:00 AM to 10:00 PM, seven days a week. Requests received outside these hours will be handled on the next business day.

7. Acceptance

By requesting any of the services listed in Clause 1, you confirm that you have read, understood, and accepted these Terms & Conditions.